Shamo Bet Privacy Policy

Before you share identity documents or request a withdrawal, you should understand why your information is needed. Shamo Bet respects your privacy and is committed to protecting personal information. We collect account, payment, activity and technical information to operate services, verify eligibility, protect accounts and meet applicable obligations. For questions about Shamo Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels and communications. It applies to registered players, visitors and people who contact support before registering, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you; “processing” includes collecting, using, storing and sharing it.

Who We Are

Shamo Bet is the service brand through which online betting and gaming services are offered to eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, eligibility requirements and regional restrictions. For operator identification, consult About Us. Review License & Regulation and check the competent authority’s latest information to verify current licensing and regulatory status. This policy does not itself establish regulatory approval.

Information We Collect

The information needed depends on whether you browse, register, make payments, play or ask for help. Collection should be limited to what is necessary for lawful, operational, security and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence and fraud-prevention information. KYC means “Know Your Customer”: checks used to establish an account holder’s identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment authorization, balance history and bonus activity.
• Betting and gaming data: stakes, odds, results, sports bets, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where used and lawfully notified.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive documents or disclose passwords, PINs or one-time login codes in support messages. A verification request should explain which information is needed and the authorized service channel for submitting it.

How We Use Personal Data

We process betting account data to create and manage accounts, confirm identity and age, enable secure login, handle deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, a withdrawal check may compare account-holder information with payment records to confirm that the request is authorized.

Other purposes include detecting fraud, duplicate accounts, payment or bonus abuse and suspicious betting patterns; resolving complaints; improving website, app, game and support performance; and sending important service notices. Relevant records also support responsible gaming controls and applicable legal, tax, accounting, anti-money-laundering, licensing and regulatory duties.

Marketing communications are separate from essential account notices. They may be sent only where permitted, with consent where required and an available opt-out. Declining marketing does not remove necessary payment, security or account-restriction messages.

Legal Basis / Lawful Reasons

Depending on applicable law and the activity involved, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is used where required. These reasons are not interchangeable: a payment record and a marketing preference may require different treatment. You can ask us to confirm the applicable lawful reason for a particular use of your information.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can recognise a browser or app session. They may keep you logged in, protect accounts, remember preferences, analyse traffic, improve performance and support marketing measurement where allowed. Optional tracking should follow applicable consent requirements. Blocking essential cookies may affect sign-in or payment navigation. See the Cookie Policy for further information and available controls.

Data Sharing

Shamo Bet does not sell personal data as a product. Necessary disclosures may involve payment processors, identity-verification providers, hosting or cloud providers, analytics and security tools, customer-support tools and professional advisers. These third-party service providers are outside organisations that perform specific functions for the service.

Access should be limited to the relevant purpose and information, with appropriate confidentiality and data protection requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required. A payment provider may handle information under its own privacy notice; review that notice before submitting details through its service.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards for secure handling of personal data. Do not assume that every record stays within Ethiopia simply because you access the service locally. You may request information about relevant transfer arrangements and protections.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial recordkeeping, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Closing an account does not necessarily require immediate deletion of all records. Retention depends on the record’s purpose and applicable requirements; information no longer needed should be securely deleted or anonymised. Ask support about retention for a particular category.

Security Measures

Shamo Bet data protection relies on reasonable technical and organisational measures. Depending on the system, safeguards may include encryption where appropriate, access controls, secure login systems, monitoring, backups, staff confidentiality, fraud detection and internal handling procedures. No internet service or transmission method can guarantee complete security.

For Shamo Bet account security, use a unique password and protect access to your phone and email. Before using Shamo Bet login, confirm the address through an established official communication channel. Obtain an app or APK only through a verified official source; a familiar logo or encrypted connection alone does not prove authenticity. Report unexpected login alerts promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests may be limited where records must remain for legal, financial, security or regulatory reasons. Withdrawing consent does not undo earlier lawful processing or necessarily stop processing required on another lawful basis.

1. Step 1: Contact support through the published channel and identify the privacy request.
2. Step 2: Specify the record, correction or concern, providing only necessary account-identifying information.
3. Step 3: Complete proportionate identity checks and request an explanation of the outcome or any limitation.

For Shamo Bet privacy concerns, ask about the complaint-handling procedure and available escalation options. Applicable law determines response obligations and any right to approach a competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Shamo Bet must not knowingly collect personal data from underage users. If a parent, guardian or another person believes an underage individual has submitted information, contact support so the matter can be investigated and appropriate restrictions or deletion considered, subject to required recordkeeping. Read the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce restrictions. Relevant records may need to remain after closure to prevent excluded users from reopening accounts. Access to such information should be limited to staff and providers who need it. See Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or accepting an offer, compare the disclosed verification requirements, fees, transaction limits and withdrawal procedure—not just the advertised benefit. Browser and app access may differ in navigation, but neither should be assumed to bypass KYC requirements. Review stated processing times and support channels before sending payment information. Shamo Bet player information used for bonus checks should be relevant to eligibility and rule enforcement.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Material changes should be communicated through appropriate service channels where required. Review the current version when an account notice refers to revised privacy arrangements, and contact us if a change leaves you uncertain about how your information is handled.